Website Design Service Level Agreement (SLA)

1. Introduction

This Service Level Agreement (SLA) outlines the terms and conditions for the website design services provided by [Your Company Name], hereinafter referred to as "Provider," to [Client's Name], hereinafter referred to as "Client."

2. Scope of Services

Provider agrees to design a custom website for the Client according to the specifications and requirements outlined in the project proposal and subsequent discussions. The scope includes:

Website design and layout
Graphic design and branding (if applicable)
User interface (UI) and user experience (UX) design
Responsiveness for various devices
Integration of agreed-upon features and functionalities
Testing and quality assurance
Basic search engine optimization (SEO)

3. Timeline

The project timeline will be as follows:

Design Concept Presentation: [Date]
Initial Design Iteration: [Date]
Final Design Submission: [Date]
Development Phase: [Date] - [Date]
Testing and QA: [Date] - [Date]
Launch and Deployment: [Date]

4. Responsibilities

4.1 Provider Responsibilities:

Design and develop the website as per the agreed-upon specifications.
Maintain clear and open communication with the Client throughout the project.
Provide regular updates on the project's progress.
Ensure the website is responsive, functional, and meets the agreed-upon standards.
Address any defects or issues identified during the testing phase.

4.2 Client Responsibilities:

Provide all necessary content, images, and branding materials for the website.
Review and provide timely feedback on design concepts and iterations.
Cooperate in providing required access to hosting and domain settings.
Approve design elements and features in a timely manner to prevent delays.
Provide prompt feedback during the testing phase.

5. Revisions and Changes

Minor design revisions and changes are included in the scope of this agreement. Major design changes or additional features not originally agreed upon may incur extra charges and an extended timeline. Both parties will agree on any additional charges and changes before implementation.

6. Payment Terms

The total project cost is [Total Amount], payable in the following manner:

[Percentage]% upfront upon project initiation.
[Percentage]% upon submission of the final design.
[Percentage]% upon completion and deployment of the website.

7. Confidentiality

Both parties agree to maintain the confidentiality of any sensitive information shared during the project.

8. Termination

Either party may terminate this agreement with written notice in case of a breach of terms or unforeseen circumstances. The Client will be responsible for the payment of services provided up to the termination date.

9. Ownership

Upon full payment, the Client will have ownership of the website design and its elements. The Provider retains the right to showcase the project in their portfolio.

10. Legalities

This agreement shall be governed by the laws of [Your Jurisdiction]. Any disputes arising from this agreement will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].

11. Signatures

By signing below, both parties acknowledge and agree to the terms outlined in this Service Level Agreement.

Provider:

[Your Company Name] [Authorized Signatory] [Date]

Client:

[Client's Name] [Authorized Signatory] [Date]